We aim to dispatch all orders within 3 working days, all orders are sent via tracked post.
- Carriage to Mainland Great Britain only
- Goods can be dispatched to an alternative address or work address upon confirmation of this requirement
In the event that we are unable to dispatch your goods within three days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
Returns and exchanges
- We offer a full money back guarantee.
- You have 30 days from receipt in which to return your order.
- You will have to pay the return cost of postage.
We want you to be entirely satisfied with every purchase made from Gordon Stoker & Son and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);
- Please contact us within 7 working days from the day after the delivery day
- Contact us via Email or in writing
- Return it to us with the products original packaging and labels within 30 days of receipt.
- All goods to be in a new and unused condition together with a copy of your original receipt.
- We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum.
- If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
- Full returns address with telephone number and email address.
This returns policy does not affect your statutory rights.