Gordon Stoker & Son
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Terms and Conditions

Who are we
We are Gordon Stoker & Son Ltd. a family jewellers and valuers established in 1965.

Where are we

1, Holyrood Street, Chard, Somerset. TA20 2AH . Telephone 01460 261938.


All prices shown include VAT. Our VAT Registration number is 130 5021 35


All sales are in £ Sterling only


Gordon Stoker & Son will only deliver and ship to the United Kingdom


All heights and descriptions are approximate and are not subject to a guarantee of accuracy although every care is taken.


All transactions are to be Debit or Credit Card and will be charged at time of order.

Delivery Dates
If you need your order for a particular date please advise us at time of purchase, we will always do our best to achieve the desired delivery time, if your delivery time is not possible we will advise you as soon as we practically can, no liability can be accepted by Gordon Stoker & Son for a missed delivery date.


Items must be returned in a re-saleable condition and restocking of unwanted goods will be credited less 25 %. Please note any item which as been engraved cannot be returned unless due to a mistake by us.

Shortages or breakages must be notified in writing or by email within 3 working days of delivery.


We aim to dispatch all orders within 3 working days, if it is going to be longer than that for example due to a stock shortage we will contact you for your instructions.


UK Mainland: Gordon Stoker & Son will use the most cost effective carriers available to us whilst maintaining a top quality service. The delivery charge for all orders is £5 for the UK Mainland only.

Please note: Your order cannot be delivered to PO boxes. the carriers (our carriers) will attempt to deliver your order and if no one is available to sign for the order the carriers will leave a calling card giving you an option to arrange for another delivery date.
If you fail to contact the carriers on two occasions the order will be returned to Gordon Stoker & Son and a further carriage charge will be made to your card to re-send it back to you. If in the event you fail to arrange your delivery via a new date and subsequently the order is no longer needed we will arrange to the goods to be returned and a credit will be issued to the customer less a 25% admin charge plus all the delivery costs.

In the rare event of a complaint, please contact us immediately by telephone or by e-mail and we will do our up most to resolve the problem.

Acceptance of these terms and conditions
The placing of an online order denotes the knowledge and acceptance of these terms and conditions.

Use of the Gordon Stoker & Son website

The copyright is owned by Gordon Stoker & Son Ltd

Authorisation to Reproduce
Any person may reproduce any portion of the material in these web pages subject to the following conditions:

* The material may be used for information and non-commercial purposes only
* it may not be modified in any way
* any copy of any portion of the material must include the following copyright notice : Property of Gordon Stoker & Son

Gordon Stoker & Son makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Privacy Statement
The registered company called Gordon Stoker & Son Ltd recognise the importance of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our customers (referred to as "Customers", "you", or "your") and consequently respect your privacy. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At Gordon Stoker & Son Ltd it is our intention to give you an understanding about how we collect your information and the use we make of it in the course of our business.

As technology continues to develop, our privacy policy may need changing in order to provide the best possible service to our site visitors. We would recommend you check and make sure that you have read our most recent policy statement when you visit our website. Gordon Stoker & Son Ltd only collects personally identifiable information about you (i.e. your name, address etc.) through our website when voluntarily submitted by you, the visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a VIP Membership, to place an order, to provide a more personalised shopping experience or to inform you of special offers and discounts. Providing personal information is up to you, our visitor. If you do not want your personal information collected, please do not submit it to us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us.

Security measures are in place to prevent the loss, misuse or alteration of the information received from our online visitors, and to make such information as secure as possible against unauthorised access and use Occasionally, we may collect technical information automatically when you connect to our site which is not personally identifiable. An example of this would include the type of Internet Browser or the type of computer operating system you are using or the domain name of the website from which you linked to our site.

We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalised on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider.

We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to the majority of our visitors.

Cookie technology also helps us deliver content tailored to a visitor's interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site.

Secure online shopping at Gordon Stoker & Son

At Gordon Stoker & Son we take security very seriously and make purchasing trophies online as safe as shopping in any of our high street shops.
We take credit card payments processed by Shopify Payments which is a very secure online payment system used by millions of buyers worldwide, we as sellers do not at any time see any of your card details, your payment is processed by Shopify and then the amount is transferred to our Shopify account, at no time are any of your details except your name and address and telephone number sent to us.

Internet shopping is safe

1. All of your usual shopping rights apply online:
2. Know who you're dealing with, get the seller's phone number and postal address.
3. Be aware of terms and conditions, check payment and delivery details.
4. Keep records of what you order.
5. EU law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection.
6. Only give your payment card details over a secure connection and never by direct email. Never disclose your PIN to anyone, and NEVER send it over the Internet.
7. You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
8. Check your payment card statement carefully. You have at least 90 days to report a suspect transaction.
9. When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT. Be cautious, as it may be difficult to seek redress if problems arise.
10. If you have a problem, contact the seller. Then, if you need to, contact the payment card company and your local Trading Standards Office.